The progressive expansion into foreign markets by Caffini, required to improve the processes related to the management of after-sale and particularly spare parts. Like many others companies, even Caffini S.p.a. recently the volume of customers using Web services has grown considerably and now people are demanding more and more powerful and efficient applications to be used not only in business but also out of the office.

The primary objective of Caffini is to provide customers with service and spare parts available 24 hours on 24, while respect budget constraints and stringent requirements in terms of safety.

Caffini S.p.a. chooses the software iSP 5.5 in Basic version and professional hosting service made ​​available by Emmebistudio. Less than 15 days from order Caffini S.p.a. offers a full after sales portal: electronic spare parts catalogues, spare parts management and ecommerce, downloads for every single machine, centralized management of web users. After a week of the publication of the portal, 99% of the spare parts catalogues on-line is loaded from the service after sales support provided by Emmebistudio.

With this project Caffini S.p.a. entrusts to iSP platform the task of centralizing management of spare parts catalogues and share them in the world with the network service. The information now are concentrated in a single system, very intuitive, which has simplified the availability of the service center data.

For more information:

Caffini s.p.a. | www.caffini.com